About ILA BY AVNII

ILA BY AVNII is a women's fashion brand offering clothing and related products through its online store.

All products displayed on our website are subject to availability. We reserve the right to update product information, pricing, availability and website content when required.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, fabric details, measurements and other information displayed on the website are accurate.

However:

• Actual colors may vary slightly due to photography, lighting, screen settings and individual device displays.
• Handloom, handcrafted, block-printed and naturally textured fabrics may have variations in color, texture, weave, print placement or finish.
• Such inherent variations may not be considered defects where they are consistent with the nature of the fabric or product.
• Product-specific details, including fabric, size, fit, color and care instructions, should be reviewed before placing an order.

Sizes & Fit

Customers are advised to carefully review the size chart provided on the respective product page before placing an order.

Please do not rely solely on your usual size, as measurements and fit may vary between products.

Customers are responsible for selecting the appropriate size based on the measurements provided.

If you are between sizes or require assistance with sizing, we recommend contacting our customer support team before placing the order.

A size selected incorrectly by the customer will not automatically be considered a product defect. Size exchanges, where available, will be handled according to our Return, Refund & Exchange Policy.

Product Pricing & Taxes

All prices displayed on the website are subject to change without prior notice.

Applicable taxes will be charged as required under applicable law and will be reflected appropriately at checkout/in the invoice.

In the event of an accidental pricing or technical error, ILA BY AVNII reserves the right to correct the error and communicate the applicable options to the customer before processing the order.

Your tax invoice will contain applicable transaction details as required under law.

Orders & Order Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if there is an issue relating to:

• Product availability
• Pricing or listing errors
• Payment confirmation
• Incorrect product information
• Technical errors
• Suspected fraudulent or unauthorized transactions

If an order cannot be fulfilled, ILA BY AVNII will inform the customer and, where payment has already been received, process the applicable refund.

Payment

Payments may be made through the payment methods made available on the website at checkout.

Customers are responsible for providing accurate billing and payment information.

ILA BY AVNII does not intentionally retain complete debit/credit card details where such information is processed directly by the applicable payment gateway.

Shipping & Delivery

Orders will be processed and shipped according to our Shipping Policy.

Delivery timelines provided on the website are estimates and may vary depending on:

• Delivery location
• Courier service
• Weather conditions
• Public holidays
• Operational delays
• Unforeseen circumstances

Customers are responsible for providing a complete and accurate delivery address and contact information.

ILA BY AVNII will not be responsible for delays or failed delivery resulting from an incorrect or incomplete address or the customer's unavailability, subject to applicable law.

For complete details, please refer to our Shipping Policy.

Returns, Refunds & Exchanges

Returns and exchanges are subject to our Return, Refund & Exchange Policy.

Note:

• Eligible returns/exchanges may be requested within 7 days of delivery.
• Products must generally be unused, unworn and unwashed, with original tags and packaging intact.
• Damaged, defective or incorrect products should be reported within 48 hours of delivery with supporting information.
• The original invoice or order confirmation may be required for processing a return or exchange.

Nothing in our return or refund terms is intended to restrict rights available to consumers under applicable law.

For complete conditions, please refer to our Return, Refund & Exchange Policy.

Damaged, Defective or Incorrect Products

If you receive a product that appears to be:

• Damaged
• Defective
• Incorrect
• Different from the product ordered
• Significantly not as described

Please contact us promptly through the customer-support channel mentioned on our website.

We may request photographs, videos, packaging/shipping information, order details and other information necessary to investigate the issue.

Where an item is defective, deficient, spurious, not as advertised/agreed, or otherwise covered by applicable consumer law, the applicable statutory rights will continue to apply. The e-commerce rules specifically address these situations.

Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible.

Where a cancellation is accepted, the applicable refund will be processed according to our Cancellation and Refund Policies and the payment provider's processing timelines.

Incorrect Address / Undelivered Orders

Customers are responsible for providing accurate delivery information.

If an order is returned to ILA BY AVNII because of:

• Incorrect or incomplete address
• Customer refusal
• Repeated delivery failure
• Unavailability of the recipient
• Other circumstances attributable to the customer

Additional shipping or re-shipping charges may apply where legally permissible.

Promotional Offers & Discounts

From time to time, ILA BY AVNII may offer discounts, promotional codes, launch offers or other promotional benefits.

Unless specifically stated otherwise:

• Offers cannot be combined.
• Promotional codes must be applied during checkout.
• Offers may be subject to specific terms, validity periods or product exclusions.
• An offer cannot normally be applied retrospectively to an order already placed.

Specific promotional terms displayed with an offer will prevail for that offer.

Website Content & Intellectual Property

All content appearing on the ILA BY AVNII website, including but not limited to:

• Brand name
• Logo
• Product photographs
• Product descriptions
• Graphics
• Designs
• Text
• Website layout
• Videos
• Original creative content

is owned by or used by ILA BY AVNII with appropriate rights and may not be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by law.

Website Use

Customers agree not to misuse the website or attempt to:

• Gain unauthorised access to the website or its systems
• Introduce malicious software
• Interfere with website operations
• Use the website for fraudulent activities
• Submit false or misleading information
• Attempt unauthorised access to another customer's information

We reserve the right to take appropriate action where misuse or suspected fraudulent activity is identified, subject to applicable law.

Customer Information

Customers are responsible for ensuring that the information provided during checkout is accurate and up to date.

Personal information will be handled in accordance with our Privacy Policy.

For more information about how we collect, use and protect customer information, please refer to our Privacy Policy.

Reviews & User-Generated Content

Where customers choose to submit reviews, photographs, comments or other content to ILA BY AVNII, such content should be genuine and should not contain unlawful, abusive, defamatory, misleading or infringing material.

ILA BY AVNII reserves the right to moderate or remove content that violates applicable law or these Terms & Conditions.

Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, hosting problems, payment gateway issues or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free website availability.

Force Majeure

ILA BY AVNII will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, courier disruptions, technical failures, internet outages or other similar events.

This clause does not restrict any consumer rights that cannot legally be excluded.

Changes to These Terms

ILA BY AVNII may update these Terms & Conditions from time to time to reflect changes in our business, website, products, policies or applicable legal requirements.

The updated version will be published on this page with the applicable effective date.

Consumer Rights

Nothing contained in these Terms & Conditions is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable Indian law.

Where any provision of these Terms & Conditions conflicts with a mandatory requirement of applicable law, the applicable law will prevail.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital/electronic networks and include requirements relating to consumer information and grievance redressal.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute arising in connection with a purchase or use of the website shall first, where appropriate, be attempted to be resolved through communication with ILA BY AVNII.

Any legal proceedings shall be subject to the jurisdiction of courts having lawful jurisdiction over the matter.