Information We Collect

When you place an order or interact with our website, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order details
• Payment-related information processed through our payment providers
• Customer-service communications
• Website usage information/cookies where applicable

How We Use Your Information

We may use your information to:

• Process and deliver orders
• Provide order updates
• Process returns/exchanges/refunds
• Respond to customer enquiries
• Improve our website and services
• Prevent fraud or misuse
• Meet legal and regulatory requirements
• Send marketing communications where legally permitted and where applicable consent/preferences have been obtained

Service Providers

Information may be shared with relevant service providers where necessary to operate the business, including:

• Shopify
• Payment gateways
• Courier/logistics providers
• Website/analytics providers
• Customer-support platforms
• Marketing platforms

Payment Information

ILA BY AVNII does not need to store customers' complete card credentials when payments are processed through a third-party payment gateway.

Marketing

Customers should be given an appropriate way to unsubscribe from marketing communications where applicable.

Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse or disclosure.

Contact

For privacy-related questions, customers may contact us at:

Email: ilabyavnii@gmail.com