Grievance Redressal

Grievance Officer

The government's e-commerce guidance calls for the grievance officer's name/contact information and a mechanism for complaints, including complaint tracking.

Grievance Officer

Name Shruthi Unnithan
Designation Grievance Officer
Address Kizhekkedath, Ramapuram,
Kottayam, Kerala – 686576, India

Complaints & Grievances

Customers may contact the Grievance Officer regarding complaints relating to products or services purchased through the ILA BY AVNII website.

Upon receiving a complaint, we will review the matter and communicate the applicable resolution process.